Last updated: 16-09-2026
Kandathil Organic Products (“Kandathil”, “we”, “us”) respects your privacy. This policy explains what personal
information we collect when you use kandathilorganicproducts.com, why we collect it, who we share it
with, and the choices you have. It is published in accordance with the Information Technology Act, 2000
and rules made under it, and reflects the principles of the Digital Personal Data Protection Act, 2023.
1. Information we collect
You give us:
• Name, email address, phone number
• Billing and delivery addresses, including pincode
• Order history, product preferences and saved carts
• Account username and password (stored only in encrypted form)
• Reviews, ratings, photographs and enquiry-form messages
• Distributor and bulk-enquiry details, including business name and location
We collect automatically:
• IP address, browser type, device type, operating system
• Pages viewed, time on page, referring URL, search terms used on the site
• Cookie and similar identifiers (see our Cookie Policy)
We do not collect your card number, CVV, UPI PIN or net-banking credentials. Those are entered directly
on the payment gateway’s secure environment and are never visible to or stored by us.
We do not knowingly collect information from children under 18. If you believe a child has given us
personal information, contact us and we will delete it.
2. Why we use it
• To process, pack, ship and deliver your orders
• To take payment and issue invoices, and to process refunds
• To send transactional messages: order confirmation, dispatch, delivery and refund updates
• To respond to enquiries, complaints and distributor applications
• To maintain your account and order history
• To send offers and updates, where you have opted in
• To improve our products, website and delivery operations
• To detect and prevent fraud and misuse
• To meet legal, tax, food-safety and accounting obligations
3. Legal basis
We process your information where it is necessary to perform the contract you enter into when you place
an order, where you have given consent (for example, marketing emails or non-essential cookies), where
we have a legitimate interest in operating and securing our business, and where processing is required by
law
4. Who we share it with
We share only what is necessary, and only with:
• Courier and logistics partners — name, address and phone number, to deliver your order
• Payment gateways and banks — to process payments and refunds securely
• Email, SMS and WhatsApp service providers — to send transactional and, where opted in, promotional messages
• Website hosting, analytics and IT support providers, including Merabt Technologies, our website maintenance partner
• Professional advisers — accountants and auditors, where required
• Government authorities, where disclosure is required by law, court order, or for food-safety or tax compliance
5. Cookies
We use cookies to keep your cart working, remember your login, and understand how the site is used. See
our Cookie Policy for the full list and how to control them
6. Marketing choices
You can unsubscribe from promotional email at any time using the link in the footer of any such email, or
by writing to us. You will continue to receive transactional messages about orders you have placed, as
these are necessary to fulfil the contract.
7. How long we keep it
We keep order, invoice and tax records for the period required under Indian tax and company law,
generally eight years. Account information is kept while your account is active and for a reasonable period
after. Enquiry correspondence is kept for up to three years. Marketing consent records are kept until you
withdraw consent, and for a short period after, as proof of withdrawal.
8. Security
We use SSL/TLS encryption across the site, restrict internal access to personal data on a need-to-know
basis, keep our platform and plugins updated, and store passwords in hashed form. No system is
completely secure, but we maintain reasonable security practices proportionate to the data we hold. If a
breach materially affects you, we will notify you and the relevant authority as required.
9. Your rights
You may ask us to:
• give you a copy of the personal information we hold about you;
• correct information that is inaccurate, incomplete or out of date;
• delete information we no longer need, subject to records we must retain by law;
• withdraw consent you previously gave, including for marketing; and
• nominate another person to exercise these rights on your behalf if you are unable to do so.
Write to info@kandathilorganicproducts.com. We will respond within 30 days. We may ask you to verify
your identity before acting on a request.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce)
Rules, 2020:
Grievance Officer: [GRIEVANCE OFFICER NAME]
Kandathil Organic Products, Vasanth Nagar Flats, Behind JLN Metro, Kaloor, Ernakulam, Kerala — 682017
Email: info@kandathilorganicproducts.com
Phone: +91 79940 92188
Hours: Monday to Friday, 9:00 AM – 4:00 PM
Complaints are acknowledged within 48 hours and resolved within one month of receipt.
11. Third-party links
Our website links to external sites, including Instagram, X and our payment gateway. This policy does not
cover them; please read their own privacy policies.
11. Changes
We may update this policy. The current version always appears on this page with its “Last updated” date.
Material changes will be highlighted on the website.